To say that Retail Backbone changed the way we ran Moosejaw is a giant understatement.
In fact, while I have no regrets, if I could have done anything over again at Moosejaw
it would have been to implement Retail Backbone sooner. For several years we made
decisions at Moosejaw based almost entirely on gut. And, while I still believe instinct
is important, you cannot fly blindly. Retail Backbone gave us visibility into reports
we didn’t know existed, allowed us to be incredibly efficient in customer service
and shipping and, perhaps most importantly, taught us that little is more important
than having decent hair.
Robert Wolfe | Founder | Moosejaw Mountaineering
It’s not every day that you find another company that shares your vision for the future
of retail and payments technology, but we have found that in Retail Backbone. They are great
to work with; they are responsive and thoughtful, and our relationship has been very collaborative
and strategic. Their willingness to adapt, proactive thinking for better solutions, and willingness
to work together on mutual client opportunities makes Retail Backbone stand out again other companies.
They have not only built a great platform, but are also a great team to work with. They understand
customer pain, and will continue to evolve their products to ensure customers can focus on running
their business, streamlining processes and increasing profits.
Kevin O'Brien | Business Development Director | Cayan
There’s nothing that compares to Retail Backbone! It has eliminated 100% of the challenges
we face in exchanging data, and has provided business intelligence in a format and process we
could never create on our own. We value this robust solution that can quickly provide smart
solutions to almost any data-centric problem. I would only recommend Retail Backbone to my friends…
definitely not my competitors - it’s too powerful!
Mike Massey | Owner | Massey's Professional Outfitters
The big omni-channel retail software providers will tell you they have it nailed but
simply they don't. Retail Backbone does. No other provider offers the balance of efficiency,
flexibility and total cost of ownership that RB can. Their order management and fulfillment
capabilities have been paramount in supporting the growth of our business. If we had to do it
all over again, we would.
Ken Carson | CFO | Moosejaw Mountaineering
From a vendor/supplier’s perspective, Retail Backbone is a standout partner in B2B services.
They possess and utilize valuable expertise in testing & monitoring to industry standards. Their
networking service is both fast & reliable. Most importantly, they are a great team of people to
Mark Blume | Dealer Service Manager | Patagonia
Retail Backone’s flexibility and know how allowed us to customize our POS systems to meet
the ever changing demands of our omni-channel business. The best part of our relationship with
Retail Backbone is that they are not a vendor, but instead an active partner in helping us achieve
business success. Retail Backbone is responsive and understanding to the needs of our business.
I value most their response time and willingness to explain issues where they arise and quickly
resolve those same issues. Moreover, their understanding and expertise allows Retail Backbone to
avoid potential problems before they even manifest.
Rick Russell | Retail Operations and Training Manager | Moosejaw Mountaineering